Farewill Funeral Plans Review 2025: Plans, Costs and Customer Feedback

Farewill Funeral Plans Scorecard

About Farewill

Founded in 2015, Farewill has become one of the UK’s most trusted digital funeral and will-writing providers, known for simplifying the process of planning ahead.

The company’s mission is to make dealing with death simpler, more affordable, and easier to arrange online.
Farewill’s funeral plans are regulated by the Financial Conduct Authority (FRN 995901) and funds are protected under the Financial Services Compensation Scheme (FSCS).

Payments are held securely and used only to deliver the funeral service.

Farewill offers one simple plan — a Direct Cremation Funeral Plan — for people who prefer an unattended farewell. Everything can be arranged online or by phone, with support available seven days a week.

Farewill works with a network of licensed crematoria across England and Wales. The cremation is carried out locally, and the ashes are either returned by hand delivery or courier, or scattered at the crematorium upon request

Recognition and industry awards include:

• Best Funeral Plan Provider — Good Funeral Awards 2022.

• National Will Writing Firm of the Year — 2020 and 2021.

• Customer Service Excellence Award (Funeral Care) — 2023.

Funeral Plans & Costs

Farewill offers one simple plan — a Direct Cremation Funeral Plan — designed for people who want a straightforward, unattended cremation with no service or mourners present.

Direct Cremation Funeral Plan — from £1,595:

• Dignified, unattended cremation at a local partner crematorium.

• Includes all third-party cremation and doctor’s fees.

• Collection, care and preparation of the deceased.

• Ashes returned by hand delivery or courier, or scattered at the crematorium.

• Date and location chosen by Farewill.

• Available to adults aged 18–99 living in England or Wales. N.B. Not available in Scotland, Northern Ireland, the Isle of Man or Channel Islands.

Payment options:

• Pay in full – £1,595.

• Pay over 24 months – £1,695 (£70.62 per month, includes £100 instalment charge).

Important to know: There is no balance promise or protection, this means if death occurs before all instalments are paid, the remaining balance must be settled before the funeral.

What’s Included in the Farewill Direct Cremation Plan

• Type of Service: Unattended direct cremation (no service or mourners)

• Collection of the Deceased: Included within mainland England & Wales (from hospital, hospice or mortuary)

• Care of the Deceased: Included – care and preparation prior to cremation

• Cremation Fees: Included and fully guaranteed

• Doctor’s Fees: Included

• Coffin: Simple, environmentally friendly wooden coffin

• Transport to Crematorium: Included

• Choice of Crematorium: Not included – Farewill selects local partner crematorium

• Attendance at Cremation: Not permitted (unattended service only)

• Return of Ashes: Hand delivery or courier (included within England & Wales)

• Ashes Scattering Option: Free scattering at crematorium on request

• Memorial or Service: Not included

• Personalisation / Extras: Not included (no flowers, music or venue hire)

• Payment Options: Pay in full (£1,595) or 24-month plan (£1,695 total including £100 charge)

• Coverage Area: England & Wales only

• Balance Protection: Not included – plan must be paid in full before service

• Regulation & Protection: FCA regulated; funds protected under FSCS

Exclusions

• Funeral attendance: Cremation is unattended; no mourners or family present

• Choice of crematorium or time: Farewill selects the date, time, and venue

• Memorial or service: No ceremony, service, or wake included

• Burial: Cremation-only service

• Personalisation: No flowers, music, or printed materials

• Repatriation: Not covered for deaths outside England or Wales

• Collection from private residences or care homes: May incur an additional charge

• Medical implant removal: Not included if required prior to cremation

Payment Options

• Single Payment (in full): £1,595 – covers all cremation and doctor’s fees.

• Instalment Plan: £1,695 total – 24 months at £70.62 per month (includes £100 instalment charge).

There are no interest-free terms beyond 24 months and no balance protection — if death occurs before payments are complete, the balance must be settled before the cremation.

All plans are FCA regulated, and customer funds are protected under the FSCS.

Customer Feedback

Farewill holds an Excellent 4.9★ rating on Trustpilot (from 19,300 + reviews, October 2025). More than 92 % of reviewers award five stars, praising its clarity, professionalism and compassionate support.

Customers highlight the team’s kindness and communication, noting that the process is easy to arrange and well-explained. A small number (around 2 %) mention minor delays in ash delivery or courier updates, but Farewill typically responds to such complaints within 24 hours.

Overall, feedback is overwhelmingly positive. Farewill is praised for making a difficult process simple and dignified.

“From start to finish, the whole process was handled with kindness and efficiency. The team kept me informed at every stage and made something so emotional feel calm and organised.” — Kerry, 5★ Trustpilot review (October 2025)

“I was dreading having to arrange my dad’s funeral, but Farewill made it so straightforward. Everything was explained clearly, there were no hidden fees, and the support team were genuinely compassionate.” — A. Jackson, 5★ Trustpilot review (October 2025)

“We wanted a simple cremation without fuss, and that’s exactly what we got. Farewill were respectful, professional and understanding — I can’t praise them enough.” — Anne M, 5★ Trustpilot review (October 2025)

Pros & Cons

✅ Pros

• Lowest-priced direct cremation plan in the UK (£1,595 including all fees).

• All third-party fees included (cremation and doctor’s).

• FCA regulated and covered by FSCS.

• Outstanding customer rating (4.9★ from 19K+ reviews).

• Simple online process with clear pricing and 7-day support.

❌ Cons

• Unattended only – no option for attendance.

• No balance protection – instalments must be paid in full before the funeral.

• Limited to England & Wales only.

• No personalisation options (flowers, music, etc.).

• 24-month plan includes £100 charge.

Conclusion

Farewill offers one of the most affordable and transparent direct cremation services in the UK. Its plan is straightforward, fully regulated, and includes all third-party fees — ideal for those seeking a no-fuss arrangement that can be handled entirely online.

While the lack of attendance and personalisation won’t suit everyone, customers consistently praise Farewill for its clarity, compassion and professionalism. For those who value simplicity and peace of mind at a fair price, Farewill represents excellent value and reliability.